Character disappeared from selection only visible on TrueWOW

Locked
User avatar
aisirul
Posts: 2
Joined: 30 Aug 2017 16:56

Character disappeared from selection only visible on TrueWOW

#1 » Post by aisirul » 27 Sep 2021 21:00

Hello everyone!
I was testing my new keyboard with the Lamathalasa L13 character.
When I logged out and logged back in, the character was gone.
I can only see it on the TrueWOW website.
How do I put it back in the character selection?
Thanks!

User avatar
Dymond
Senior Game Master
Posts: 1801
Joined: 20 Jan 2013 13:42
Location: United States
Contact:

Re: Character disappeared from selection only visible on TrueWOW

#2 » Post by Dymond » 28 Sep 2021 02:49

Make sure you are using truewow realm and not the test ream. I see your character also.
"Grief is the price we pay for love."

User avatar
aisirul
Posts: 2
Joined: 30 Aug 2017 16:56

Re: Character disappeared from selection only visible on TrueWOW

#3 » Post by aisirul » 29 Sep 2021 15:35

Thanks for the reply.

Following your message, I made these checks:
- the Realm (it's TrueWOW)
- tested on another client and PC: same result (no characters)
- the character is listed in Guild
- last accessed 3 days ago

What can I do?
Thank you!

User avatar
Dymond
Senior Game Master
Posts: 1801
Joined: 20 Jan 2013 13:42
Location: United States
Contact:

Re: Character disappeared from selection only visible on TrueWOW

#4 » Post by Dymond » 29 Sep 2021 23:09

Please contact us via discord. Log in and create a support ticket there.
"Grief is the price we pay for love."

User avatar
Dymond
Senior Game Master
Posts: 1801
Joined: 20 Jan 2013 13:42
Location: United States
Contact:

Re: Character disappeared from selection only visible on TrueWOW

#5 » Post by Dymond » 29 Sep 2021 23:24

Resolved in game
"Grief is the price we pay for love."

Locked

Who is online

Users browsing this forum: No registered users and 0 guests